HighTech Services Operations Excellence
You drive services delivery projects, cases/tickets, and support pre-sales efforts using talent, tools, and knowledge-bases so that customers get high-quality services on time and on budget.
There is data on capacity, utilization, project and case tracking, time-cards, expenses, etc., that you must combine to plan capacity, optimize utilization, and generate revenues.
CoBots ensure that your decisions are guided by best practice advice based on up-to-date information. This drives consistency, discipline and learning loops to continuously improve service operations.
